Careers

If you’re looking for a tightknit team of people who love technology, working hard and having fun, you’ve found the right place.

Why we love what we do

Our work is challenging, exciting and forever changing.

Our clients are unique, one of kind partners.

Our culture is all about family, teamwork and growth.

What we value

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Honesty & Integrity

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Tenacious

Family

Delivering Peace of Mind with Technology Every Day

Continuous Improvement

Results Delivered

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“One of the best things about working here is Kelly, the CEO. He continually pushes us to new levels and new heights. It’s become such an integral part of the culture. Now, the rest of us are constantly trying to help each other grow to be the best. It really feels like a family.”

 

– Alex Shively, Controller, NTM

Our perks Are Designed to Make you feel valued and supported.

Great Pay

Paid holidays,

birthdays, sick leave and PTO

Matching 401K account

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Healthcare coverage

including dental, vision and life insurance

Continuing education assistance

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Infinite opportunities for growth

Available Openings:

Dispatch Coordinator (DC)
National Technology Management is seeking a Full-time Dispatch Coordinator (DC) at our Bingham Farms office. Our candidates are aggressive and highly motivated to work in our fast-paced environment. Our diverse clients include medical, construction, dental, non-profit, manufacturing, and retail just to name a few. As a Managed Service Provider, we provide technologies surrounding access control, video surveillance, business VoIP solutions, disaster recovery, network infrastructure, cybersecurity, cloud-based technologies, and network cabling.

The Dispatch Coordinator (DC) is responsible for coordinating exceptional IT support for our clients, while maintaining a professional and empathetic demeanor. You will work as part of our teams which encompasses all levels of computer expertise. Here you will interact directly with our clients and partner with your peers using your best problem-solving methodologies. Working conditions, environments and temperature may vary depending on location. You will document detailed notes, and gain a thorough understanding of the support requirements to meet and exceed our clients’ expectations. The DC is responsible for attaining maximum utilization of internal and field resources through daily dispatch of service requests through engagement in NTM systems and tools.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. DC’s are not limited to the responsibilities and additional responsibilities listed below. This job description may change without notice.

Desired Dispatch Coordinator will have:

  • Basic IT knowledge
  • Excellent phone presence
  • Proven record of dependability
  • Ability to multitask and continually prioritize a changing workload
  • Strong organizational skills, attention to detail, and strong communication skills
  • A continuous improvement mindset, always willing to learn
  • Flexibility with your schedule

Duties include, but are not limited to:

  • Have a solid work ethic.
  • Be always empathic and sincere.
  • Communicate effectively demonstrating interpersonal skills: such as telephony, active listening, and customer-care.
  • Submittal of time for all work performed throughout the day. All time must be accounted for.
  • Familiarize yourself with all NTM tools to effectively perform your job responsibilities.
  • Participate and engage in company and or committee meetings.
  • Coordinate and communicate with technicians and contacts if necessary.
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, and agreed upon outages.
  • Manage resource schedules.
  • Coordination of all support groups to ensure maximum utilization of billable resources.
  • Schedule internal and field resources on the NTM Next Step portal.
  • Escalate service requests that cannot be scheduled within agreed service levels.
  • Service awareness of all organization’s key services for which support is being provided.

Core Values

  • Tenacious – Can’t stop, won’t stop. We will not be denied.
  • Continuous Improvement – If you aren’t growing personally and professionally, you’re dying.
  • Results Delivered – Complete Tasks, on time and on budget.
  • Honesty/Integrity — Our actions and words are aligned. We say what we do and do what we say.
  • Family/Team-oriented – We treat everyone with Kindness and Compassion.

Requirements / Qualifications

  • Must have a good attitude with the ability to work well with coworkers and customers.
  • Able to lift over 50lbs.
  • Ability to work varying shifts/hours in coordination with project requirements.
  • Must have a valid Driver’s License.
  • Willingness to do what it takes to get the job done.

Benefits

  • $15-$18/hr. based on experience
  • Paid Health Insurance
  • Paid Dental Insurance
  • Paid Vision Insurance
  • Life Insurance
  • Paid Holidays and PTO
  • 401(K) Retirement Plan
  • Hybrid Work Schedule (2 days remote)
Field Service Technician

National Technology Management is seeking a Full-time Field Service Technician at our Bingham Farms office. Our candidates are aggressive and highly motivated to work in our fast-paced environment. Our diverse clients include medical, construction, dental, non-profit, manufacturing, and retail just to name a few. As a Managed Service Provider, we provide technologies surrounding access control, video surveillance, business VoIP solutions, disaster recovery, network infrastructure, cybersecurity, cloud-based technologies, and network cabling.

The Field Service Technician position is responsible for the proper installation and troubleshooting of all types of cables and connections, access control, video surveillance, and most voice or data systems installed by National Technology Management. Much of our success is dependent on our technicians’ skills and their willingness to accept this significant responsibility.

Desired Field Service Technician will have:

  • Basic IT knowledge.
  • Proven record of dependability
  • Ability to multitask and continually prioritize a changing workload
  • Strong organizational skills, attention to detail, and strong communication skills
  • A continuous improvement mindset, always willing to learn
  • Flexibility with your schedule

Duties include, but are not limited to:

  • Pulling Low Voltage Cable (Cat 5, 5e, 6, 6a, Speaker Wire, HDMI, gamechanger etc.)
  • Termination, testing, and troubleshooting of all low voltage cables above
  • Interface with customers on each job site representing National Technology
  • Management with respect and integrity.
  • Submitting Daily Time logs and ticket updates to outline project status and work performed.
  • Leave each job site clean and organized at the end of each day and spot checked at the completion of each project.
  • Experience with Fiber Optic termination.
  • Installing/replacing of network equipment such as Switches, Firewalls, Wireless
  • Access Points, Access Control Devices, etc.
  • Additional experience with Video Surveillance, Access Control, Wi-Fi, Phone
  • Systems is a plus, but training will be provided to the right candidate.
  • Access control – Develop wiring plans, pull appropriate wire to device locations, mount panels, install door strikes, magnetic locks, motion sensors, and door position sensors. Configure system, test system and answer customer questions regarding systems.
  • Video Surveillance – Develop wiring plans, pull appropriate wire to device locations,
  • Install DVR, install cameras, aim cameras, and test system.

Core Values

  • Tenacity/Detail-oriented — quality and precision-focused with a purpose
  • Predictable/Stable — traditional, stable, strong processes
  • Happiness/People-oriented — supportive and fairness-focused
  • Family/Team-oriented — cooperative and collaborative
  • Results-oriented — results-focused with strong performance culture

Requirements / Qualifications

  • Minimum of 1 year of work experience in Structured Cabling
  • Ability to reliably arrive at job sites on time.
  • Must have a good attitude with the ability to work well with coworkers and customers.
  • Able to lift over 50lbs.
  • Capable of bending, lifting, crouching, and leaning over for long periods of time.
  • Ability to work from heights such as ladders, man lifts, scissor lifts & rooftops utilizing proper fall protection.
  • Be physically fit enough to carry materials & hardware, climb ladders, work on your feet for long hours at any given time.
  • Ability to work varying shifts/hours in coordination with project requirements.
  • Must have a valid Driver’s License.
  • Ability to travel to out of state locations (less than 5% required).
  • Willingness to do what it takes to get the job done.

Benefits

  • $15-$25/hr. based on experience
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Holidays and PTO
  • 401(K) Retirement Plan
Helpdesk Support Team Lead
What Is a Helpdesk Team Lead?

The Helpdesk Support Team Lead is responsible for recommending and maintaining the overall service delivery strategy and best practice standardization for installation and support. Create and manage processes that will boost the level of productivity, enhance excellence in communication and monitor the level of service delivery to determine areas of lapses. Ensures the technical team is communicated to, follows process and procedures, acts as technical escalation, and assists in identifying root cause to resolution of day-to-day issues. They will assist with projects and work with other team members to implement new services and platforms. Collaborate with leadership to brainstorm on ideas and strategies to enhance customer experience in the organization.

Objectives

  • Lead technical team by recommending best practice and standards, document, train and ensure the team is following them.
  • Verify the customers overall infrastructure health and performance, patching, firmware versions, backups, etc. meet the service agreement.
  • Ensure the team is following the NTM process and procedures and make recommendations when change is essential.
  • Acts as escalation to the team and management for technical issues.
  • Participate in projects as needed

Essential Responsibilities

  • Identify root cause issues through QC process of service orders and work to resolve them leveraging the team, technologies, and vendors.
  • Recommend, implement, and manage processes and standards to improve efficiencies in service delivery.
  • Identify new opportunities for improving company systems and ensure the appropriate adoption of relevant and up-to-date technologies.
  • Take measures of crisis management to control all effects that may arise from customer problems and complaints to avoid escalation.
  • Drive adoption of company culture and core values throughout support services team.
  • Hold technical training sessions.
  • Participate in special projects.
  • Collaborate with and assist in the development of team members.
  • Keep up on changing technologies, patches, and services.

Requirements

  • Experience in similar role, or support role with a minimum 2yrs experience.
  • Have or obtain at least 2 certifications in relevant technologies, I.e., Firewall, cloud, cybersecurity, or IT Operational support (CompTIA) within the first 6 months of employment
  • Strong technical leadership skills and the ability to hold team members accountable.
  • Excellent technical, diagnostic, and troubleshooting skills.
  • Customer service skills Good knowledge of customer relations and management.
  • Identify trends and recommend permanent resolution to eliminate root cause.
System Administrator / Network Administrator

National Technology Management is seeking a Full-time System Administrator / Network Administrator at our Bingham Farms office. Our candidates are aggressive and highly motivated to work in our fast-paced environment. Our diverse clients include medical, construction, dental, non-profit, manufacturing, and retail just to name a few. As a Managed Service Provider, we provide technologies surrounding access control, video surveillance, business VoIP solutions, disaster recovery, network infrastructure, cybersecurity, cloud-based technologies, and network cabling. The System Administrator / Network Administrator position is to accurately configure, diagnose and resolve technical infrastructure and support issues affecting clients in a timely manner to meet or exceed SLA’s. To identify root cause issues and recommend permanent resolutions. To stay up to date on technology offerings and services, to provide support to all clients and be a part of taking IT to the next level. The System Administrator / Network Administrator will work hand in hand with the other support team members, and report to the Technical Manager.

Desired System Administrator / Network Administrator will:

  • Analyze and resolve customer issues and resolve in a timely manner.
  • Recommend automation to create efficiencies and eliminate repeat issues.
  • Provide excellent customer service during customer interactions.

Duties include, but are not limited to:

  • Configure and troubleshoot firewalls, servers, switches, AP, video surveillance systems, VoIP phone systems, desktops, and laptops.
  • Respond to escalated customer requests in a timely manner meeting or exceeding the customer SLA and communicate in advance if you are unable to do so.
  • Interface with the NOC/SOC to resolve any open items and make recommendations to allow vendor to resolve.
  • Follow up with the clients to ensure their expectations have been met.
  • Stay current on changing technologies, patches, and services
  • Complete training and certifications
  • Provide consulting feedback to Sales team for new customer environments
  • Ability to manage multiple projects, activities, and tasks simultaneously

Core Values

  • Tenacity/Detail-oriented — quality and precision-focused with a purpose
  • Predictable/Stable — traditional, stable, strong processes
  • Happiness/People-oriented — supportive and fairness-focused
  • Family/Team-oriented — cooperative and collaborative
  • Results-oriented — results-focused with strong performance culture

Requirements / Qualifications

  • Associates or bachelor’s degree in related field
  • Minimum 5 years of work experience.
  • Certifications in Fortinet, Cisco, Azure, Microsoft, and Cyber Security
  • Must possess diagnostic, and problem-solving skills along with the ability to resolve hardware and software issues.
  • Work with a proactive rather than reactive mentality.
  • Top notch customer service skills.
  • The ability to identify trends and reduce repeat issues.
  • Willing to travel to customer sites when needed (less than 10%)
  • Must be available for on call rotation, 1 week primary, 1 week backup.
  • Occasional nights and weekends as needed to perform off-hours maintenance or projects.

Benefits

  • Competitive Salary based on experience
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Holidays and PTO
  • 401(K) Retirement Plan

Don’t see a job that’s an exact fit?  

Please reach out to us via the form below. We’ll keep you in mind as new opportunities arise. 

To apply, please send us your resume at

Looking for an internship? 

No experience? No problem. Our internship is a great place to fill in your knowledge gaps and get onthejob training. We’re always looking for new interns who possess a positive attitude, the desire to drive client success and enjoy working as a team. 

Helpdesk Technician Internship

This is a great opportunity to learn cybersecurity through managed IT services from the ground up. Learn quick and fast while helping our clients troubleshoot and resolve issues. Our clients operate in a variety of industries including medical, construction, ophthalmology, dental, non-profit, manufacturing, and retail, which keeps our work challenging, fast-paced and interesting. We provide our clients implement and use access control, video surveillance, disaster recovery, virtualization and high-availability, firewall perimeter security, network infrastructure, and cloud-based technologies. Some of our more recent projects involve Active Directory, enhanced network management, and zero-day threat monitoring.

Requirements:

  • Network troubleshooting; Ipconfig, DNS, etc.
  • Basics of Active Directory; joining computers, managing user accounts
  • Office 365; Setting up email accounts, activation, resetting credentials
  • Windows 10 troubleshooting; Logon errors, authentication problems, peripheral setup
  • Attention to detail; Documentation, and logging work performed

Please contact us below to apply.

Interested in joining our team?

Fill out the form below and we’ll be in touch when an opportunity arises.