FAQs

What is an IT Managed Services Provider (MSP)?

A managed service provider (MSP) is a company that remotely monitors and manages your IT infrastructure and end-user systems under a subscription model. They typically focus on proactive and preventative maintenance to avoid larger problems further on down the line.

Is your helpdesk team in-house?

Yes, our helpdesk staff is in-house and U.S. based. This means that we do not outsource our help desk to a third-party vendor. We guarantee high quality support with a live human. We’re proud to be known for our friendly, patient and knowledgeable support team.

What is your onboarding process?

Our four-step process ensures that you get a robust, turn-key IT solution for all your unique business needs. First, we spend time learning your business inside and out and perform some assessments. Then, we discuss our findings with you and create a customized plan to fit your needs. We execute on the plan in the third step and then lastly, we monitor your system continuously offering you support when you need it while constantly improving your systems for maximum efficiency. Read more about our process here.

We start by running a comprehensive audit on your IT infrastructure and systems to identify major gaps and cybersecurity risks.

What cybersecurity frameworks do you support?

We follow the National Institute of Standards and Technology (NIST) cybersecurity framework to better manage and reduce your risk.

How will you keep my team cyber aware?

We offer educational opportunities, including email phishing training, to help keep your team safe and secure and less likely to fall prey to cyber threats. Learn more about our educational opportunities here.

In addition, our dark web monitoring software scans the dark web 24/7 to detect any theft of your company’s passwords. Then, if we uncover any compromised passwords, we notify you asap.

What is your disaster recovery/business continuity plan?

If anything were to happen to our systems, know that we have a backup and a plan. We’re fully cloud redundant and can pick up shop and work anywhere, anytime and anyplace.

How will you improve my company’s efficiency?

We do more than just fix your system when it breaks. We dig deeper to identify the cause to prevent ongoing issues that can suck up your time. We also invest heavily in monitoring and managing your system to catch risks as soon as they appear on the horizon rather than reactively trying to fix them. This means less IT problems over time and less IT related work interruptions.

Also, as we improve your cybersecurity and train your staff to become more cyber threat aware, there will be less cause for worry and concern about costly security breaches. You’ll find yourself with more time to focus on just getting your work done.

What’s the difference between a fully managed MSP plan and a co-managed one?

A fully managed plan means that you essentially outsource all of your IT services needs to the provider. This is a good choice if you don’t have any internal IT staff and or anyone to manage them. A fully managed plan gives you the best of both worlds in that you won’t have to manage any IT staff and you’ll get the latest tools and best practices to keep your company secure and operating optimally.

A co-managed plan is best if you already have internal IT staff and need more IT help or structure to meet your security and other technology needs and goals. Essentially, your internal IT staff will work with an MSP to address any issues and to set up a monitoring system that will help identify any risks before they become major hassles. If you’re interested in hearing more about what a co-managed plan will look like for your organization or company, please contact us via the form below.

What regulatory compliance do you support?

We’re intimately familiar with the following regulatory compliances such as HIPAA, Sarbanes-Oxley and PCI.

In addition, we also have extensive knowledge of each state’s cannabis regulations.

What is the NIST cybersecurity framework?

Founded in 1901, NIST is one of the oldest physical science labs and part of the U.S. Department of Commerce. Many products and services today rely on technology, measurement and standards offered by NIST. NIST has established a cybersecurity framework to help guide organizations to describe their current cybersecurity standing as well as their goals. It helps them identify areas of improvement and ways to assess progress. Lastly, it helps outline communication across an organization regarding any cybersecurity risks. We use this cybersecurity framework to ensure that you’re always meeting these critical cybersecurity standards to best protect your company.

Where can I find more about your privacy policy and terms and conditions?

Please see our privacy policy and our terms and conditions for more information. If you have any questions, please contact us via the form below.

Are you able to grow with my organization or business as we scale?

Yes, we can scale quickly and smoothly as your company and organization grows. Our processes, products and services are streamlined for rapid scalability so that you get the IT services you need when you need them.

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