Hosted Call Center Solution in Michigan

In today’s world, you need to know what’s going on in your business 24/7

What Are Fully Hosted Phone Solutions?

Hosted phone solutions are business phone systems with the same functionality as locally-stored phone hardware but hosted remotely through cloud technologies. The primary benefit of a hosted phone solution is access to a complete modern business telecommunications suite without needing to install and maintain expensive phone service hardware on the business premises.

NTM offers comprehensive hosted phone solutions as part of the managed communications services element in the NTM SafeSecure fully-managed IT services package. Our hosted phone solutions are 100% VoIP-based and accessible using the company’s existing computing hardware via desktop and mobile applications.

Hosted phone solutions allow your staff to pass calls with crystal-clear audio quality with a complete suite of management options and services, including full voicemail and greeting systems, call forwarding, teleconferencing modes, and a unified messaging system.

You can also keep detailed records of all incoming and outgoing calls with 24/7 phone system monitoring, recording, retention, and call detail reporting features.

Hosted Call Center System

As part of NTM’s hosted phone solutions, we can create and configure a hosted call center for your business needs. Hosted call centers function like traditional, hardware phone-based call centers and offer the same experience to customers.

The primary advantage over traditional solutions is their software-based nature: instead of requiring on-premise hardware (server, phones, cabling), a hosted system is entirely software-based, hosted remotely, and compatible with existing VoIP-capable devices: computers, laptops, mobile devices, etc.

This solution is significantly more flexible and cost-effective, as call center personnel can work virtually anywhere with an Internet connection.