Call Reporting and Analytics Service in Michigan

In today’s world, you need to know what’s going on in your business 24/7

What Are Fully Hosted Phone Solutions?

Hosted phone solutions are business phone systems with the same functionality as locally-stored phone hardware but hosted remotely through cloud technologies. The primary benefit of a hosted phone solution is access to a complete modern business telecommunications suite without needing to install and maintain expensive phone service hardware on the business premises.

NTM offers comprehensive hosted phone solutions as part of the managed communications services element in the NTM SafeSecure fully-managed IT services package. Our hosted phone solutions are 100% VoIP-based and accessible using the company’s existing computing hardware via desktop and mobile applications.

Hosted phone solutions allow your staff to pass calls with crystal-clear audio quality with a complete suite of management options and services, including full voicemail and greeting systems, call forwarding, teleconferencing modes, and a unified messaging system.

You can also keep detailed records of all incoming and outgoing calls with 24/7 phone system monitoring, recording, retention, and call detail reporting features.

Call Reporting and Analytics

NTM’s hosted phone solutions integrate with call reporting and analytics software, providing complete VoIP analytics functionality.

Our analytics and reporting solutions are fully customizable, allowing you to obtain and organize data on the Key Performance Indicators (KPIs) most relevant to your line of business and current objectives. The data management tools and organizational capabilities are crucial to identify which areas are performing well, what needs improvement, and how best to adapt your call strategies.