What are fully managed IT services?
Security and support begin from the ground up, which is what this plan is all about. We build out and manage your IT services, infrastructure and systems so that you know it’s safe, sound and high performing from the start.
Our landmark fully outsourced IT services embed cybersecurity best practices into every inch of your IT infrastructure and VoIP business phone systems.
Our SafeSecure Fully Managed IT Services Plan includes:
Managed Cybersecurity
You need everything monitored and alerted 24/7 so you can sleep well at night. That’s why we embed cybersecurity into every aspect of our services plan. You’ll get:
Adherence to protocols
based on the National Institute of Standards and Technology (NIST) cybersecurity standards
Vulnerability risk assessments
Network penetration testing
Threat intelligence reports
Comprehension intrusion management
24/7 Network Operations Center (NOC)
Microsoft and third-party patching
Antivirus and antimalware protection
Employees’ activities monitoring
Cybersecurity best practices implementation
Additional security awareness
Managed IT Infrastructure (On Premise and Cloud-Based) and Networks
Your focus is on your business and your clients. That’s why we ensure your IT infrastructure and network systems are efficient and secure. You can get:
IP-based communication network enablement, operation and management
Including security and internet connectivity
Infrastructure hardware
Servers, computers, switches, hubs, data centers and routers, build out and set-up
Software applications
CRM, ERP, LOB, productivity and data management applications, etc. implementation and maintenance
Networking hardware
Routers, switches, LAN cards, wireless routers, cables, etc. installation and regular upgrades
Networking software
Network services
Data storage and management
Cloud-Based Infrastructure
You need your cloud optimized to protect your data, improve your communications, and serve your team and your customers. You can get:
Cloud computing
Cloud transformation
Data storage and management
Disaster Recovery (DR)
High-Availability to meet Business Continuity requirements
Help desk technical support
For those times when your IT sputters, breaks or fails, you need professional help fast. You’ll get:
Unlimited remote and on-site support
Remote access computer support
24/7 support and ticketing services
Routine tasks and advanced issues resolution
Managed Communications Services
You need better, more secure email and telecommunications options. We’ve got you covered with our hosted email and Voice-over Internet Protocol (VoIP) business phone solutions. You can get:
Hosted email solutions (MS Office 365)
- Safe and secure email communications and data
- Cloud-based, easy-to-access email
Installation of new VoIP, cloud-based phone system
- Crystal-clear call quality
- Voicemail and greeting
- Call forwarding
- Teleconferencing option
- Call management
- Corporate directories
- Unified messaging
- Call detail reporting
- Call recording and retention
- 24/7 phone system monitoring
- Desktop and mobile app
Structured Data and Network Cabling
Your cabling infrastructure is essential to the operations of your data, telecommunications, voice, security, VoIP, and many other internet and computer network services. Make sure it’s done right the first time. You can get:
Telecommunications (VoIP) and video wiring
Fiber optic cable
CAT5 and CAT6 high bandwidth ethernet cables
Wi-Fi, Camera and Access Control Cabling
“Kelly and the NTM team are a unit. I can reach out to Kelly directly if I need something. Likewise, there’s a simple little button on our computer that if something’s not functioning well, it sends a message to them. Within about 5 minutes the phone rings and it’s someone from NTM saying, ‘I got your request for support and service. What’s going on? Can you share your screen?’ It’s an instantaneous response.”