The terms IT service and IT support services are often used interchangeably, leading to confusion about their differences. Understanding the distinction between IT service and IT support services is crucial for businesses to choose the right IT solution to meet their needs.

What is the Difference Between IT Services and IT Support?

If your company needs a new IT infrastructure or is looking to overhaul its current systems, IT services provide a comprehensive evaluation of your company’s needs and handles the design, installation and implementation of new networks, servers, and systems.

IT support refers to maintaining a company’s current IT system, including its system, network security, and data backup. IT support also assists users with common issues like network connectivity problems or forgotten passwords.

What are IT Services?

IT services encompass a broad range of activities involving technology to provide value to businesses. These activities include designing, implementing, and managing IT infrastructure, software development, data management, and security.

IT services are critical to any modern organization as they enable businesses to improve efficiency, increase productivity, and gain a competitive edge in their respective industries. These services are designed to help businesses maximize the benefits of their IT systems while minimizing the risks and costs associated with them. Examples of services include:

Software as a Service (SaaS) Solution

Software as a Service (SaaS) means paying a subscription to use software programs like word processing or CRM. IT services can help you choose the right SaaS for your business based on your current IT infrastructure and handle the installation and maintenance. This service allows your business to use the most advanced technologies without investing in hardware or software.

Hosted Voice Over Internet Protocol (VoIP) System Implementation

IT Services can assist with installing and maintaining Voice over Internet Protocol (VoIP) systems. VoIP allows users in an organization to make calls and send messages through internet connections instead of traditional landline phones, using any internet-capable device with at least a microphone.

IT services can also configure the VoIP solution to include video chat applications if the devices have webcams.

Hardware Installation

For hardware installation, an IT service team member from NTM will evaluate your business requirements and choose the best hardware to suit your needs. They will continue to maintain the computers, hard drives, printers, modems, and routers to keep your technology up-to-date and improve performance and productivity.

Cybersecurity Assessment and Solution

Verizon reported a 13% rise in ransomware attacks in 2021 compared to the last five years, highlighting the need for increased cybersecurity measures for businesses.

IT service providers from NTM conduct audits and implement cybersecurity security solutions to ensure the safe and secure operation of existing IT solutions. We take the necessary steps to secure network infrastructure so it protects your systems from unauthorized access, malicious viruses, malware, and other threats to data security.

What are IT Support Services?

Even the most advanced technology can encounter technical issues or malfunctions, leading to significant disruptions and downtime. IT support services, commonly known as break-fix support, help businesses resolve technical issues as they occur and keep their IT infrastructure running efficiently. Some IT support services your business may need include:

Technical Support

IT support provides expert support and management to users with technical issues relating to software applications and hardware such as computers, laptops, tablets, smartphones, and other devices.

When a user encounters a technical issue, they can request services from their IT support provider to resolve the problem remotely or through on-site assistance. IT support technicians also guide users with technical assistance in resolving computer problems.

Network Security

Regular network checks, managing access control over network resources and ensuring data security are all part of network security services. IT teams use various methods to enhance network security, including encryption technologies and endpoint protection.

System and Server Monitoring

IT monitoring services ensure your IT systems function optimally by keeping track of network activity and server performance. IT monitoring services can prevent data loss and unplanned downtime by detecting issues before they arise. If the IT support team detects any problems, they promptly resolve them without disrupting your business’s normal operations.

Data Backup and Security

As part of IT support, data backup services protect data in case of system failure, natural disasters, malicious attacks, or power outages. They protect your confidential data using reliable backup solutions on offsite servers. The services offer complete recovery of lost or corrupted data, restoring them as quickly as possible.

Data Backup Service

Improve Business Operations With Managed IT Services From NTM

Our SafeSecure managed IT service plan is available as a fully-managed or co-managed service, ensuring you have the support that meets your business needs.

We use the most up-to-date practices and technologies and 24/7 proactive monitoring services to ensure optimal efficiency for your company’s IT network. Our team also provides ongoing support and training so your system runs smoothly around the clock.

Contact NTM today to arrange your free consultation to discuss your IT needs and learn how we can help your business.


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